January 26, 2007

What the ERP Salesperson doesn’t tell you

An interesting article from ITToolbox on ERP:

What the ERP Salesperson doesn’t tell you

“Let me show you how easy our software is to use”
Salespeople or professional demonstrators are trained to present their software to look as easy as possible. The truth is it is impossible to know how easy the software is until you have been using it for over 12 mos.
Ask the Customer references you speak to if the system is as easy to use and implement as they originally anticipated.

“I will give you three references for you to call …”
Software Vendors commonly offer three, carefully selected customer references for you to speak to. What do you learn from speaking to three ecstatic customers? Absolutely nothing!
A Suggestion: Ask for a list of customers in your area that have been using the system for 12 mos, preferably with similar requirements and a similar size. Then from that list you can choose which to speak to, and maybe visit one (you might even know one). If they do not have customers in your area that meet all the criteria, ask to visit a local customer that is a similar size, and to speak over the phone to a customer in a similar industry (confirming the system has had success in your industry).

Read more on: What the ERP Salesperson doesn’t tell you

Fully Integrated Midrange ERP Accounting Software is Rare

Here is an interesting article on how the mid market ERP financials do not often serve their clients well:

Fully Integrated Midrange ERP Accounting Software is Rare

By Thomas R. Cutler

Few ERP (enterprise resource planning) systems offer a product which is simple enough for small companies, yet complex enough to manage multinational corporations with numerous companies and divisions. The accounting modules must offer a complete financial package which is fully integrated with the other enterprise modules.

Some of the functionality often missing includes:

• Consolidation of selected companies or divisions.
• Multi-currency conversion functionality.
• A “wild card” inquiry function is available for quick report generation.
• Online review of transaction detail.
• Reports that allow for functional and easily modifiable documents.

Read the whole article here…