Posted by Administrator on January 28, 2009 under CRM Software | 
Oracle takes aim at Salesforce with on-demand CRM update
By Chris Kanaracus
January 27, 2009 IDG News Service Oracle on Tuesday stepped up its assault on rival Salesforce with a new version of its on-demand CRM customer relationship management application.
CRM On Demand Release 16s main new attributes include unlimited custom objects, plus a new single-tenant deployment offering and an accompanying disaster recovery option, all of which seem targeted at large enterprises.
via Oracle takes aim at Salesforce with on-demand CRM update.
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Posted by Administrator on January 20, 2009 under CRM Software |
Salesforce.com is an innovative leader in the CRM space. A while ago, an enterprising employee of Salesforce created Faceforce, Now renamed as Face Connector for Facebook. Salesforce.com has jumped on this linkage and has expanded it to now include a customer service aspect via the social network.
This article below explains this more:
Salesforce.com Connects the Social Web to Customer Service
By Phil Wainewright on January 15, 2009 4:45 PM 0 0 Vote 0 Votes
Salesforce.com today harnessed the social web (or at least, the segment of it that hangs out on FaceBook) to help corporations improve their customer service.
The Service Cloud, announced today and immediately available for use, brings Salesforce.com's Force.com application platform and its links into FaceBook together with the knowledgebase technology it acquired when it bought customer support vendor Instranet last year.
Businesses these day are increasingly becoming aware that their customers often take a self-help approach to customer service, seeking advice and help from third-party community sites or from the social networks, such as FaceBook, where they keep in touch with their friends online. That can mean that customers are exchanging complaints, compiling wishlists or finding solutions to problems without the company even being aware.
via Salesforce.com Connects the Social Web to Customer Service – The Connected Web.
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Posted by Administrator on January 12, 2009 under CRM Software |
More than half of all developers around the globe will work on Software as a Service (SaaS) apps this year, with a surge expected in the Asia-Pacific region, according to a study released today by Evans Data Corp. North America tops the list now for regions where SaaS implementation is highest, with 30 percent working on it today.
read more at…Survey: More SaaS development in 2009 | Between the Lines | ZDNet.com.
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Posted by Administrator on October 31, 2008 under CRM Software, ERP Software |
Here is a very informative article on the issues surrounding SAAS deployment. The one thing they didn’t mention is that a traditional purchase hits the capital budget, a SAAS deployment hits operating capital. Here is the snippet:
Not surprisingly, SaaS vendors have decided there’s no time like the present to make a full court sales press. In a down economy with slashed IT budgets, when there’s no tolerance for 18-month software implementations and the price tags of on-premise software from Oracle and maintenance fees for SAP applications are not falling, software-as-a-service and cloud computing offerings become more attractive options for businesses. Read More here…
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Posted by Administrator on March 2, 2008 under CRM Software, ERP Software |
Software as a Service is an emerging method of utilizing software. Rather than buying a license and installing it on your own servers, you, in a sense, lease it and access it via the web. ERP vendor Netsuite is one example. CRM vendor Salesforce.com is another.
The following article looks not only at how a company implemented SAAS, but did it as a complete strategy. Up until now, only a particular application has typically been run as an outsourced web tool. With the advent of Google Docs, Windows Live, and other forms of SAAS, companies may be outsourcing their entire IT software platform. The next few years should be quite interesting…
Shaklee Cleans Up with SAAS
Software as a Service
Shaklee looks to the cloud to effectively align IT with business requirements.
Shaklee was green before green was cool. Now the company is applying that forward-thinking philosophy to SAAS.
Shaklee, based in Pleasanton, Calif., has been around for more than 50 years. What started with a vitamin formulation developed by Dr. Forrest Shaklee has evolved into a broad spectrum of all-natural cleaning, nutritional and skin-care products that have recently won accolades from no less than Oprah Winfrey and nods in Time, Woman’s Day and In Style, among many other magazines.
This is something of a resurgence for the company, which was taken private almost four years ago by Roger Barnett (now the company’s chairman and CEO) and private equity organizations. In 1982, Shaklee was a Fortune 500 company, but between then and 2004, when the company was acquired, Shaklee had been shrinking, according to the company’s CIO, Ken Harris.
Shaklee’s new owners brought in a management team to turn the company around, including Harris, who was formerly CIO of companies such as Gap, Nike and PepsiCo.
One key objective for the company’s new management was to make Shaklee relevant to a new generation of consumers, as well as to a new generation of independent sales representatives—the major channel through which Shaklee products are sold. Read the rest of the article here.
Tags: SAAS, ERP, CRM, Software as a Service
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