Knova
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Description:
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Intelligent Customer Experience Solutions
KNOVA 7, a Consona CRM solution (www.knova.com), is the latest version of an award-winning suite of Intelligent Customer Experience applications that reduce service costs, increase revenues, and improve customer satisfaction. Built on a patented next-generation search and knowledge management platform, KNOVA 7 applications include:
* KNOVA Contact Center™
* KNOVA Self-Service™
* KNOVA Forums™
* KNOVA Field Service™
* KNOVA Guided Selling™
* KNOVA Knowledge Desk™
Last Update:
February
18, 2008
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