Posts Tagged CRM Software

Is SaaS for You?

Posted by Administrator on Monday, 2 February, 2009

We often get the question is SaaS a tool we should use. This is a broad topic, so we did some research and came up with a set of answers to this query:

SaaS is software that’s delivered as a service, from a ‘cloud’ which could be a data centre based anywhere. Much like water comes to the home or office. You open the tap, the water pours out, you pay for what you use. You don’t own the reservoir or the pipes that bring the water to you. Will this model in the case of software?

The phenomenon of information growing exponentially affects all businesses, from SMEs to large enterprises. Operating environment becomes more complex with new sets of risks associated with managing and sharing large amounts of information.

Today’s fast, targeted, silent threats take advantage of the open network and new technologies that support an increasingly mobile workforce. Organizations need innovative approaches to protect the web, email servers and endpoint. The challenge is to find an easy-to-implement solution that avoid the cost and upheaval involved in installing new network infrastructure.

Software as a Service (SaaS) is the next evolution in how companies use and pay for software. Some say it’s the next step in the fulfillment of the technology “dialtone.” Executives and business managers want to understand the impact of SaaS to their bottom line, business model structure, and real-time operation requirements.

Dr. Timothy Chou was an early pioneer in delivering SaaS when he launched Oracle’s efforts in 1999. Over the past 10 years he has written several books, including The End of Software. He has also lectured and advised numerous companies on this significant shift in the software business. Most recently, he authored the book Seven, which discusses seven fundamental business models from the traditional to the Internet. Chou shares with Inner Circle readers his opinion on SaaS and its potential impact on how companies do business — today and in the future.

Dr. Timothy Chou (TC): Cost is certainly an executive concern. No matter what industry you’re in, your IT budget is dominated not by the cost of computers but by the cost of people — people who are managing the performance, availability, security, and maintenance of the software you’ve purchased. As a general rule, if you take your software purchase price and multiply it by four, that’s what you’ll spend to manage that software, per year. This translates to easily 75 percent of your budget being tied up in managing existing software systems.

http://www.sun.com/emrkt/innercircle/newsletter/1008/index.html

There’s no consensus on the term quite yet, even though the concept is sufficiently proven by now that it ranks as a legitimate alternative to licensed applications that are typically deployed inhouse and managed with internal IT staff. Software as a service, or SaaS, seems to have a slight edge in the name game, so we’ll go with that.

There are a couple of technology basics associated with SaaS. The first is that in most cases the system you access remotely will be available over an ultra-high-speed, secure Internet connection (or, alternatively, via a virtual private network, which for all intents and purposes amounts to the same thing).

One of the biggest technology benefits of a hosted solution is that it can inherently provide a platform for a “services-oriented architecture,” or SOA. This is a way to enhance the functionality of a system using external “services” available via the Internet, rather than coding all system functions internally. There is no direct relationship between SaaS and SOA, but if your SaaS solution is designed to take advantage of it, that can be a benefit in providing add-on functionality.

http://multichannelmerchant.com/opsandfulfillment/saas/


Oracle takes aim at Salesforce with on-demand CRM update

Posted by Administrator on Wednesday, 28 January, 2009

Oracle takes aim at Salesforce with on-demand CRM update

By Chris Kanaracus

January 27, 2009 IDG News Service Oracle on Tuesday stepped up its assault on rival Salesforce with a new version of its on-demand CRM customer relationship management application.

CRM On Demand Release 16s main new attributes include unlimited custom objects, plus a new single-tenant deployment offering and an accompanying disaster recovery option, all of which seem targeted at large enterprises.

via Oracle takes aim at Salesforce with on-demand CRM update.


Salesforce Connects the Social Web to Customer Service – The Connected Web

Posted by Administrator on Tuesday, 20 January, 2009

Salesforce.com is an innovative leader in the CRM space. A while ago, an enterprising employee of Salesforce created Faceforce, Now renamed as Face Connector for Facebook. Salesforce.com has jumped on this linkage and has expanded it to now include a customer service aspect via the social network.

This article below explains this more:

Salesforce.com Connects the Social Web to Customer Service

By Phil Wainewright on January 15, 2009 4:45 PM 0 0 Vote 0 Votes

Salesforce.com today harnessed the social web (or at least, the segment of it that hangs out on FaceBook) to help corporations improve their customer service.

The Service Cloud, announced today and immediately available for use, brings Salesforce.com's Force.com application platform and its links into FaceBook together with the knowledgebase technology it acquired when it bought customer support vendor Instranet last year.

Businesses these day are increasingly becoming aware that their customers often take a self-help approach to customer service, seeking advice and help from third-party community sites or from the social networks, such as FaceBook, where they keep in touch with their friends online. That can mean that customers are exchanging complaints, compiling wishlists or finding solutions to problems without the company even being aware.

via Salesforce.com Connects the Social Web to Customer Service – The Connected Web.


Survey: More SaaS development in 2009 | Between the Lines | ZDNet

Posted by Administrator on Monday, 12 January, 2009

More than half of all developers around the globe will work on Software as a Service (SaaS) apps this year, with a surge expected in the Asia-Pacific region, according to a study released today by Evans Data Corp. North America tops the list now for regions where SaaS implementation is highest, with 30 percent working on it today.

read more at…Survey: More SaaS development in 2009 | Between the Lines | ZDNet.com.


What to ask before saying yes to SaaS, cloud computing

Posted by Administrator on Friday, 31 October, 2008

Here is a very informative article on the issues surrounding SAAS deployment. The one thing they didn’t mention is that a traditional purchase hits the capital budget, a SAAS deployment hits operating capital. Here is the snippet:

Not surprisingly, SaaS vendors have decided there’s no time like the present to make a full court sales press. In a down economy with slashed IT budgets, when there’s no tolerance for 18-month software implementations and the price tags of on-premise software from Oracle and maintenance fees for SAP applications are not falling, software-as-a-service and cloud computing offerings become more attractive options for businesses. Read More here…


A Bundled Report on the ERM Software & Application Management Services Market: Providing a Detailed Market Analysis With Forecasts to 2010

Posted by Administrator on Friday, 31 October, 2008

DUBLIN, Ireland, Oct 31, 2008 (BUSINESS WIRE) — Research and Markets ( http://www.researchandmarkets.com/research/7ec7b3/erm_software_app) has announced the addition of the “ERM Software & Application Management Services Market 2007-2010 – Bundled Report” report to their offering.
Enterprise Resource Management (ERM) applications integrate content value chain and business support processes providing insight into critical business data. Stiff competition and rising costs are forcing companies to realign their processes, resources, financials etc, obtain a single view of spending levels and maximize usage of people and assets ensuring positive return on investment.
The SMB segment is expected to account for significant share of the ERM market, over the period 2008-2010. With the advent of on-demand or the SaaS (Software as a Service) model of ERP and other ERM applications, it has become affordable for a large number of companies. Further, the vendors have acquired the expertise and initiated channel programs to tap this segment. Read the rest of this entry »


Finding the right enterprise software

Posted by Administrator on Saturday, 4 October, 2008

One of the main struggles that many companies go through is finding the right software for their business. Often, the owner simply picks one because he knows a vendor, or met someone at a trade show. This is simply not the way to choose software.

More often than not, the manager responsible does not know where to even begin to look for the right software, be it Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), or even Warehouse Management Systems (WMS). Sure you can Google it, but there are simply too many options and they are not focused.

ERPandMore.com has released their Enterprise Software Directory to help people begin the search for a software provider. Organized by category of system, such as ERP or CRM, someone seeking a starting point for their business software search can begin looking for the ideal solution to meet the needs of their business.

Additionally, people can read the reviews of different software. And, if a software is not listed, readers can submit their favorite business software.

We hope that this directory will continue to grow and become an essential tool for anyone doing research into the varying software systems on the market today. You can find it at:

http://www.erpandmore.com/directory/


What ERP info are you looking for?

Posted by Administrator on Saturday, 1 March, 2008

ERPandmore.com has for the past couple years been your site for ERP, CRM, and PLM related information.  We try not to take a vendor slant at this information and have tried to focus in on process information. 

We now have Software Reviews  and are working on other useful things.  The key question though is what is it that you the readers want?  What type of questions do you have about ERP that we could answer?

Please comment on this post and help us to understand what would help you in better understanding your Enterprise Software applications.  Thank you.

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