Posted by Administrator on January 28, 2009 under CRM Software | 
Oracle takes aim at Salesforce with on-demand CRM update
By Chris Kanaracus
January 27, 2009 IDG News Service Oracle on Tuesday stepped up its assault on rival Salesforce with a new version of its on-demand CRM customer relationship management application.
CRM On Demand Release 16s main new attributes include unlimited custom objects, plus a new single-tenant deployment offering and an accompanying disaster recovery option, all of which seem targeted at large enterprises.
via Oracle takes aim at Salesforce with on-demand CRM update.
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Posted by Administrator on January 20, 2009 under CRM Software |
Salesforce.com is an innovative leader in the CRM space. A while ago, an enterprising employee of Salesforce created Faceforce, Now renamed as Face Connector for Facebook. Salesforce.com has jumped on this linkage and has expanded it to now include a customer service aspect via the social network.
This article below explains this more:
Salesforce.com Connects the Social Web to Customer Service
By Phil Wainewright on January 15, 2009 4:45 PM 0 0 Vote 0 Votes
Salesforce.com today harnessed the social web (or at least, the segment of it that hangs out on FaceBook) to help corporations improve their customer service.
The Service Cloud, announced today and immediately available for use, brings Salesforce.com's Force.com application platform and its links into FaceBook together with the knowledgebase technology it acquired when it bought customer support vendor Instranet last year.
Businesses these day are increasingly becoming aware that their customers often take a self-help approach to customer service, seeking advice and help from third-party community sites or from the social networks, such as FaceBook, where they keep in touch with their friends online. That can mean that customers are exchanging complaints, compiling wishlists or finding solutions to problems without the company even being aware.
via Salesforce.com Connects the Social Web to Customer Service – The Connected Web.
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