SFGTV Customer Relationship Management CRM San Francisco

When you call a city department for help, CRM is the infrastructure behind the answers you receive. CRM allows operators to route your service request and to follow up to see if any action was taken. This also creates a database of problems and solutions, so that changing trends can be addressed. This video was produced by Tom Loftus for SFGTV. The segment originally aired as part of "City In Focus", the award-winning magazine series produced by SFGTV.

Channel: Science & Technology
Uploaded: November 30, 1999 at 12:00 am
Author: richeditor

Length: 04:05
Rating: 5.00
Views: 1585

Tags: 311  call  center  CRM  Customer  data  database  Francisco  Management  operator  phone  Relationship  San  service  SF  SFGTV  

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