New CRM Software Blog

CRM Software

Using CRM Software (Customer Relationship Management) companies can accelerate the sales process. This means that they can generate more leads, work those leads through a pipeline and convert them to buying customers in a more efficient manner.

The key components of a good CRM Software are:

1. Marketing Automation
2. Lead Management
3. Customer and Contact Management
4. Sales Opportunity Management
5. Customer Service Management
6. Analytics and Reporting

All of these together create a solution that helps a business manage the customer life-cycle from a lead, through a repeat buying customer, to an ongoing relationship with world-class support tools. A CRM software that is well suited for a company can enable the company to increase sales and build more enduring customer relationships.

CRM Software Blog

We are happy to announce that our Sister CRM site is now live http://www.crmsoftwareblog.net This site will explore all aspects of Customer Relationship Management.
CRM Software Blog
The new site explores the various CRM Software offerings, their use, provides tips and best practices, and other resources to help make better decisions around the selection, implementation and use of CRM Software. Find out what market leading CRM Solutions such as Salesforce.com, Microsoft Dynamics CRM, Oracle CRM, Saleslogix, and others are doing and how customers are using these solutions.

Visit the CRM Software Blog to learn more.

Video: ERP Channel Partners – Can they Survive the Cloud?

ERP Channel Partners – Can they Survive the Cloud?

Don Fornes, CEO of our partner Software Advice, interviewed Microsoft’s Director of ERP Marketing, Guy Weismantel, about the latest updates to the Microsoft Dynamics ERP product line. The topic of discussion turned to ERP Channel Partners and how the cloud computing era will affect them.

Mr. Weismantel talks about how Microsoft ERP Channel Partners can adjust to the new marketplace where there is now hardware or software to install or maintain. Cloud computing brings a new way of doing business. Traditional resellers and implementors make money on both the licenses of the software, the hardware provided, and the service to install and configure the systems. But additionally, they should be making money from the value added services such as crafting the best solution for the client and providing an upsell opportunity. This is the area that will need to expand for these ERP Channel Partners to survive.

This is the third in a series of 7 videos that we will be posting.

How Can ERP Channel Partners Survive in the Cloud Era?

Microsoft ERP Channel Partners

Getting More Microsoft Dynamics Information

If you are interested in exploring Microsoft AX 2012 for your company, please select one of the two links below:

For information on other ERP software products, please see our ERP Software Directory for many more vendors.

ERP Channel Partners

For information on the Microsoft ERP Channel Partner Program, please see http://partner.microsoft.com
ERP Channel Partners

Video: Microsoft Dynamics CRM and the Current Trend in CRM

Microsoft Dynamics CRM and the Current Trend in CRM

Don Fornes, CEO of our partner Software Advice, sat down with Brad Wilson, General Manager of Microsoft Dynamics CRM, to discuss the state of the CRM software market. Over the next two weeks, we are publishing 7 videos, each centered on one question about the Microsoft offerings.

Brad makes some interesting observations about the Customer Relationship Management software marketplace. Including the fact that customer relationships are what drive the value of a business. He remarks that the drive for multi-channel customer relationships are quickly becoming part of the customer demand for CRM software. He goes on to talk about the four things that are required for a CRM to be successful.

After watching the video, we would be interested in your feedback on what you think. Do you concur with Brad?

This is the second of a series of 7 videos that we will be posting.

Microsoft Dynamics CRM – Video 2

Microsoft Dynamics CRM

Getting More Microsoft Dynamics CRM Information

If you are interested in exploring Microsoft Dynamics CRM for your company, please select one of the two links below:

For information on other CRM or ERP software products, please see our ERP Software Directory for many more vendors.

Microsoft Dynamics CRM

Video: Microsoft Dynamics AX 2012 – An Inside Look

Microsoft Dynamics AX 2012 – An Inside Look

Don Fornes, CEO of our partner Software Advice, interviewed Microsoft’s Director of ERP Marketing, Guy Weismantel, about the latest updates to the Microsoft Dynamics ERP product line. Over the next two weeks, we are publishing 7 videos, each centered on one question about the Microsoft Dynamics ERP offerings.


They discuss amongst other things, the more than 1200 new features that are being incorporated into the new product. He makes an interesting point about the fact that many companies are around the tenth or eleventh year of use on their current ERP systems and so they are targeting these clients looking to get off of their legacy (Y2k) systems.

Additionally, they are looking into the Business Intelligence area with the new release. They are also enhancing the solution with several acquisition products. It should be a very exciting product when it is released at their user conference Convergence, later this year.

This is the first of a series of 7 videos that we will be posting.

Microsoft Dynamics AX 2012 – Video 1

Microsoft Dynamics AX

Getting More Microsoft Dynamics Information

If you are interested in exploring Microsoft AX 2012 for your company, please select one of the two links below:

Microsoft Dynamics AX Featured Product:

Inside Microsoft Dynamics AX 4.0


For information on other ERP software products, please see our ERP Software Directory for many more vendors.

Microsoft Dynamics

ERP System

ERP System

“ERP System” is a way of describing Enterprise Resource Planning. An ERP System is a set of people, process and technology that enable an business to optimize and fully utilize all of their resources. So often people think of an ERP System as simply a software package. But it is much more. Let’s look at some of the aspects of a true ERP System.

ERP System Explained

If you consider all of the aspects of an ERP System, you must look at the parts of the business from a process perspective. Take for example a process of “Order-to-Cash”. This process follows the concept of taking an order for a product, checking and requisitioning inventory, preparing it for shipment, and shipping it out. Then it is invoiced, and ultimately the invoice is paid.

If you map out the Order-to-Cash process in your organization, you will likely find a lot of inefficiencies. You don’t want to automate these inefficiencies. That would only make the inefficiencies faster. So you should first look at the system of people, processes and then ultimately automate it with technology.

So your ERP System is all of the inputs and outputs to the process of taking an order and processing it through until your receive payment for that order. Take for example the Order process. The input is the order itself. The output may be the printed order or the picklist for pulling the inventory. This order is input and processed by an order entry clerk. You can see in this simple example the process of taking the order (input) and generating a picklist (output) as the first step in your order-to-cash processs.

Where possible an ERP System drives data inputs to their source. That is why Internet-based shopping carts and order systems are becoming essential. The customer is the source of the data, so they should be the source of the input into the system. You can see the beginning of a supply chain where the customer pulls inventory from the company, who then pulls inventory from a supplier. This customer, processor, supplier model repeats again and again, in both a micro level and a macro level. The order entry station is the micro level processor in the above example, and the distribution company is the macro level processor in the larger picture. You can take any process and look at the input (or the customer pull) and see what makes up the transaction, and who is the supplier for the process.

The ERP System is a many operational and financial processes that are run by people to fulfill the supply and demand of the process and ultimately streamlined and enabled by technology

Steps to improving your ERP System before automating

There are a number of things you can do, but the obvious first thing is to identify your processes and systems. Tools such as Lean Enterprise (or Lean Manufacturing) can help you reduce and eliminate waste in your processes. Based on the Toyota Production system, Lean is a very effective way to reduce wasted efforts, reduce costs, and improve your throughput.

Another area to look at is improving quality. Quality methods and tools can greatly increase your bottom line when properly applied. ISO9000 and similar certifications are both effective at communicating a message internally and externally, that only high quality products and services will be tolerated.

Scaling these two system improvements upon a well matched business software system will create a world-class organization. Key to finding a software to support your ERP System is matching your processes and key functions to an ERP Software solution.

Resources for Improving your ERP System

The first thing you should check out is ERPandmore.com’s free ERP System Tools that you can download. These can help you better define functions within an ERP system, Vendor Evaluations, and compare competing solutions.

Some other resources you should look to include the American Production and Inventory Control Society and the Quality Management Institute. These two organizations have a lot of publications and information about business process improvement.

With regards to the software for your ERP System, you can find a multitude of vendors in our ERP Software Directory. You can also find ERP Vendor reviews and get price quotes from SoftwareAdvice.com.

ERP System

ERP System

Erp Software Companies: Oracle Corporation, Peoplesoft, Cdc Software, Sap Ag, J. D. Edwards, Cmic, Lawson Software, Eastern Software Systems

Product Description
Chapters: Oracle Corporation, Peoplesoft, Cdc Software, Sap Ag, J. D. Edwards, Cmic, Lawson Software, Eastern Software Systems, Coa Solutions Ltd, Ceridian, the Sage Group, Industrial and Financial Systems, Sescoi, Netsuite, Flexsystem, Baan, Consona Corporation, Ramco Systems, Deltek, Openda, 24sevenoffice, Nolapro, Stn Ltd, 1c Company, Cgram Software, Infor Global Solutions, Epicor, List of Erp Vendors, Qad Inc, Clear Objective, Maconomy, Visibility, Click Commerc… More >>

Erp Software Companies: Oracle Corporation, Peoplesoft, Cdc Software, Sap Ag, J. D. Edwards, Cmic, Lawson Software, Eastern Software Systems

Erp-Software: Enterprise Resource Planning, Baan, Compiere, Sap Erp, Microsoft Dynamics Nav, Nettro, Microsoft Dynamics Ax, Jfire

Product Description
Kapitel: Enterprise Resource Planning, Baan, Compiere, Sap Erp, Microsoft Dynamics Nav, Nettro, Microsoft Dynamics Ax, Jfire, Projektron Bcs, Lx-Office, Aris Toolset, Resoa, Vs/4, Workplan, Mobiler Kundendienst, Adempiere, Bonapart, Prestashop, Sescoi, Advanced Planning and Scheduling, Roundup, Infor Global Solutions, Advanced Planner… More >>

Erp-Software: Enterprise Resource Planning, Baan, Compiere, Sap Erp, Microsoft Dynamics Nav, Nettro, Microsoft Dynamics Ax, Jfire

New Research Discusses Delivery and Security of Cloud-Based Enterprise Software Applications

New Research Discusses Delivery and Security of Cloud-Based Enterprise Software Applications
Paper Provides Guidance for Organizations Seeking Cloud Solutions and Services; Examines Consona’s Cloud-Based CRM and ERP Options INDIANAPOLIS (Vocus/PRWEB) February 08, 2011 Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced the …

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