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ERP Business Process Optimization

Business Process Optimization Using ERP And CRM

For any business to be successful, it has to manage its operations deftly, both within its organizational framework as well as with the outside world. Today, a lot of innovative solutions and software are available in the market to address to both these needs and make management easier. These are Enterprise Resource Planning (ERP) and […]

Video: How does Microsoft Dynamics Marketing Automation and CRM fit together?

Microsoft Dynamics Marketing Automation Don Fornes, CEO of our partner Software Advice, sat down with Brad Wilson, General Manager of Microsoft Dynamics CRM, to discuss the state of the CRM software market and specifically in this video the Microsoft Dynami. This is the sixth in a series of 7 videos we are publishing, each centered […]

ERP Software UK And CRM Software UK For an Industry’s Betterment

ERP stands for enterprise resource planning and it deals with the proper utilization of the available resources for the development of an industry. For a better functioning of ERP, it was linked with the computer systems in the form of ERP software. It is widely used computer software that manages and coordinates all the information, […]

What is Your CRM Goal?

What is Your CRM Goal? Hendra Lim Are you thinking to start using a CRM application or software for your company? Before you talk to your CRM vendors, do you know what CRM goals or impacts you want to achieve? In my own experiences talking to many business managers, oftentimes the real reason why they […]

CRM: Cost Deflection Out – “ Customer Experience In

Cost Deflection Out“ Customer Experience In! David Barrow Expert Author Published: 2006-05-09 Cost deflection strategies deteriorate customer loyalty. “Your call is important to us. please hold” “We’ve automated our phone system for your convenience.” “Our agents are busy helping other customers.” As consumers, we are all too familiar with these rote statements that are somehow […]

What You Need to Know About CRM

Frank Dazerton Customer Relationship Management (abbreviated CRM) is a very hot topic among businesses. CRM is such a hot topic because it is a way for businesses to connect with their customers, increase profits, and have better customer service. There are several things that you need to know about CRM. 1. It’s all about the […]

CRM to the Rescue: CRM End All Be All?

by Jeffrey Hahn I love a challenge. And that is what I got when I was asked to lead a project to put together a CRM. How do you put together a CRM? Given my educational background is in Philosophy, I started thinking, “what is CRM?”, “What is the essence of CRM?”, and “What provoked […]

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