Category: Project Management

ERP Project Management Articles, Tips and information.

A Closer Look at the ERP Software Solution

Here is a basic overview of ERP. For people just starting it is a beginning primer on ERP software.

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A Closer Look at the ERP Software Solution
Mike Piotrowski

ERP Solution

Information technology has not only transformed the way we live in modern society, but also the way in which we do business. Enterprise Resource Planning, often referred to as ERP, is becoming one of the most commonly used software systems in several industries and organizations. The object of this article is to provide pertinent highlights about exactly what ERP is.

The definition of Enterprise Resource Planning refers to not only software but also the business strategies employed as part of the implementation of ERP systems. This implementation makes use of various software applications in order to improve the performances of organizations in resource planning, control of operations, and control of management.

ERP software contains several software modules that work to integrate vital activities across operating departments. An ERP System not only includes the ERP Software but also the business processes and hardware that make this system work. These systems are more than the sums of their parts as the many components work together in order to achieve one common objective-to provide an organization with a greatly improved and streamlined business process.

History of ERP

ERP has been well over 20 years in the making. This system is the result of the trial, error, and growth of Manufacturing Requirements Planning (MRP) during the 80s. MRP was the evolution of Inventory Management and Control, which was conceived during the 1960s. ERP has grown beyond the coordination of manufacturing processes into the integration of back end processing on very large scales. From its origins as a legacy implementation ERP has morphed into a new and improved client-server architecture.

Benefits of ERP

This software attempts to bring all aspects of the business into one single enterprise-wide database or information system. This allows instantaneous information and communications to be shared between multiple departments. The primary benefit of this is a greatly improved efficiency in business operations. Implementing this system will not only help communications between departments but in day-to-day management functions as well. ERP is an ambitious design that also supports the resource planning part of corporate planning as this is often the weakest link in strategic planning as the result of the inadequate integration of ERP software with Decision Support Systems.

ERP Failures

It would be quite rude to conclude without at least mentioning the fact that failures in this system are occasionally reported in one of the four components of an ERP System. These systems are: ERP software, Business processes supported by the ERP System, Users of the ERP Systems, and the hardware and/or operating systems upon which the ERP applications are actually run. The failure of one or more of these components has the potential to cause the entire ERP project to fail.

Ontech Systems of Milwaukee Wisconsin, is committed to making a difference in your business through the productive use of computers, networks, software and the vast array of products and services we offer. Contact Michael Piotrowski, President of Ontech Systems to discuss a new ERP business solution for your company today.

3 Reasons Why CRM Strategies Fail

CRM is often an add-on to an ERP and usually done in a small project that looks at quickly getting it up and running. The care in which an ERP is implemented is not usually found in a CRM implementation.

This article points out the key things to keep in mind when implementing a CRM solution.

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Customer relationship management (CRM) is one of the most effective tools for improving customer relationships and therefore increasing revenue, customer satisfaction, and customer retention. Unfortunately, some CRM strategies fail. This leaves CRM vendors and their customers baffled, but there a few common reasons why a CRM strategy will fail.

1. Too much focus on the CRM vendor and technology. Some companies get too caught up in having the best possible CRM strategy out there. Some companies want entire call-centers, On-Demand CRM, Web-based, and Blackberry devices which allow their IT people to enter customer information wirelessly. While these technologies are extremely helpful, too much emphasis on them can lead any company astray. It is naturally very important to select the best CRM vendor for your company, but best does not always mean flashiest. Continue reading 3 Reasons Why CRM Strategies Fail

5 Minute Guide to ERP

Natalie Aranda

Information technology has transformed the way we live and the way we do business. ERP, or Enterprise Resource Planning, is one of most widely implemented business software systems in a wide variety of industries and organizations. In this short article, well try to concisely explain the basic yet important concepts relevant to ERP.

What is ERP – ERP is the acronym of Enterprise Resource Planning. ERP definition refers to both ERP software and business strategies that implement ERP systems. ERP implementation utilizes various ERP software applications to improve the performance of organizations for 1) resource planning, 2) management control and 3) operational control. ERP software consists of multiple software modules that integrates activities across functional departments – from product planning, parts purchasing, inventory control, product distribution, to order tracking. Most ERP software systems include application modules to support common business activities – finance, accounting and human resources.
ERP Systems – ERP is much more than a piece of computer software. A ERP System includes ERP Software, Business Processes, Users and Hardware that run the ERP software. An ERP system is more than the sum of its parts or components. Those components interact together to achieve a common goal – streamline and improve organizations business processes.
History of ERP – The history of ERP has been more than 20 years. Enterprise Resource Planning (ERP) is the evolution of Manufacturing Requirements Planning (MRP) II in 1980s, while MRP is the evolution of Inventory Management & Control conceived in 1960s. ERP has expanded from coordination of manufacturing processes to the integration of enterprise-wide backend processes. In terms of technology, ERP has evolved from legacy implementation to more flexible tiered client-server architecture.
Benefits of ERP – ERP software attempts to integrate business processes across departments onto a single enterprise-wide information system. The major ERP benefits are improved coordination across functional departments and increased efficiencies of doing business. The implementation of ERP systems help facilitate day-to-day management as well. ERP software systems is originally and ambitiously designed to support resource planning portion of strategic planning. In reality, resource planning has been the weakest link in ERP practice due to the complexity of strategic planning and lack of adequate integration of ERP with Decision Support Systems (DSS).
ERP Failures – We couldnt conclude our brief guide to ERP without mentioning ERP failures. The failure of multi-million dollar ERP projects are reported once in a while even after 20 years of ERP implementation. We have identified the four components of an ERP System – 1) ERP software, 2) Business Processes that ERP software supports, 3) Users of ERP systems, and 4) Hardware and Operating Systems that run ERP applications. The failures in one or more of those four components could cause the failure of an ERP project.
Natalie Aranda writes about business and information technology.

Causes of ERP Failures

Here is an article that zooms right into the reasons for why ERP implementations fail:

Causes of ERP Failures
by: Bruce Zhang

ERP is the acronym of Enterprise Resource Planning. Multi-module ERP software integrates business activities across various functional departments, from product planning, parts purchasing, inventory control, product distribution, to order tracking. ERP has transformed the way multi-billion dollar corporations conduct their businesses. Successful implementation of ERP systems could save tens of millions of dollars and increase employee satisfactions, customer satisfactions and sustain competitive advantages in every-changing marketplace. Corporate executives are often perplexed by the stories that how reputable corporations (Hershey Foods) have failed miserably and lost ten of millions of dollars in their ERP endures.

The failures of ERP projects are preventable if we can identify the common causes of the failures regardless the companies and industries that implement them.

An ERP system is the combination of ERP software, the business processes that the ERP transforms, the users of the ERP system, and the computer systems that run the ERP applications. The failures of a ERP project is often the result of the failures in one or more of those four components. The failures in computer systems (hardware and operating systems) are much easier to identify and to fix, so we’ll examine the failures in software implementation, business process and user acceptance.

Failure of ERP Software Implementation

Module-based ERP software is the core of ERP systems. Most ERP projects involve significant amount of customizations. Packaged ERP software modules have built-in functionality that work in a standard and simplified enterprise environment. However, every organization is unique in data requirements and business processes. It is the customizations that transform packaged ERP software into ERP software that meets organizations’ individual business processes and operations. Long and expensive customization efforts often result the pass of release deadline and budget overrun. Customizations may make the software more fragile and harder to maintain when it finally goes to production. Major changes may be required in the later stage of the implementation as a result of incomplete requirements and power struggles within organizations

Why New Systems Fail: An Insider’s Guide to Successful IT Projects

The integration of ERP systems (http://www.sysoptima.com/erp/erp_integration.php) with the IT infrastructures also challenges ERP project teams. The use of appropriate implementation methodologies can often make or break a ERP project. (http://www.sysoptima.com/erp/implementation_methodologies.php)

Failure of Accommodating Evolution of Business Processes

According to Anthony, R. A, business processes fall into three levels – strategic planning, management control and operational control. Organizations continuously realign their business processes of all levels in response to the ever-changing market environment. Many ERP systems aren’t flexible enough to accommodate evolution of business processes. many ERP system need a major overhaul in every a couple of years.

Failure of User Acceptance

The users of ERP systems are employees of the organizations at all levels. ERP projects usually modify the company’s business processes which create extra workload for employees who use them initially. They may not think that the workflow embedded in the software are better than the ones they currently use. Ongoing end-user involvement and training may ease the difficult in organization’s adaptation of new systems and new business processes.

About The Author

Bruce Zhang has over 10 years experiences in developing and implementing ecommerce and ebusiness systems in various industries.

He operates a website http://www.sysoptima.com that automatically aggregates the news and new articles in e-business (ERP, CRM,

Supply Chain Management and Knowledge Management) from over 50 sources daily (http://www.sysoptima.com/newsbot/) to help corporate executives, professionals and consultants to keep up with the latest development in enterprise software market. The website offers a knowledge base for understanding business software from a systems perspective.

Corporate ERP of the Next decade: Microsoft/Unix/Java – Coexistence & Harmony?

Andrew Karasev

While in 1990th we saw very fierce fighting between Microsoft Windows and Apple Computer PowerMac for the workstations market, when two systems were practically not compatible and didn’t have plans to understand each other, plus all the blends of Unix/Linux were trying to step in and take workstation market over, the next decade in our opinion will be the decade of coexistence, integration, cross-platform heterogeneous data distribution and querying. Good example would be this – imagine you are freight forwarder and your company has Microsoft Business Solutions Great Plains implemented as accounting and partly distribution application and on the other hand you have Oracle based cargo delivery / tracking system. You do not have to phase out one or the other – you make them coexist: if you need Great Plains user to lookup shipment status – you use heterogeneous query from MS SQL Server (Great Plains) to Oracle via linked server and have instant result set on the screen. Similar heterogeneous query you can have from Oracle side to MS SQL Server. Let’s look at the trends:

• XML – is platform independent way to communicate: transfer inbound/outbound streams of data. This is the sign of future coexistence and it is very simple in reading and understanding by human being

• IT Budget. Evolution versus Revolution: the old days of restructuring your company business operation around new computer system are probably over. Nowadays IT budget is pretty limited and corporate management considers IT as regular (not elite) internal services department. So – you, as IT manager or director has limited resources to revolutionize the company, so you follow the step-by-step evolution

• The sunset of proprietary languages. Good example is Great Plains Dexterity – this is the core of recent Microsoft Great Plains, former Great Plains Dynamics. Dexterity had the history of evolution, and now it is using SQL Stored procs to do the majority of database querying and updating, Microsoft plans to phase it slowly out and replace with the future .Net language of choice (not sure which one will win: C# or VB.Net – but this is not important at this moment). In the close future SQL with XML inbound/outbound will be the language of integrations

• The end of heavy custom programming. At least in the US – majority of the project will be outsourced. In the USA we will be mostly dealing with project management and specifications writing, plus physical hardware support. Even if you are dealing with, say Microsoft Business Solutions partner in San Francisco – partner itself will be using either overseas facility or simply contractors over there. When the majority of us will become project managers, thinking about business logic, not the way of realizing it in the code – we will stop heating the opposite platform –no more Microsoft VB.Net programmer hatred toward Java/EJB/J2EE programmer

We are already doing cross platform integrations from Microsoft Business Solutions products: Microsoft CRM, Great Plains to Oracle, DB2, Lotus and other databases, plus Microsoft CRM email messaging through Lotus Domino to begin realize the strategy

Andrew Karasev is Chief Technology Officer in Alba Spectrum Technologies – USA nationwide Great Plains, Microsoft CRM customization company, serving clients in Chicago, California, Texas, Florida, New York, Georgia, Arizona, Minnesota, UK, Australia and having locations in multiple states and internationally ( http://www.albaspectrum.com ), he is CMA, Great Plains Certified Master, Dexterity, SQL, C#.Net, Crystal Reports and Microsoft CRM SDK developer.

Why Six Sigma?

The simple answer is to improve your business methodology so that you reduce defects, thus reducing costs and increasing quality, thus increasing efficiency and ultimately, customer satisfaction and loyalty.

The fundamental objective of the Six Sigma methodology is the implementation of a measurement-based strategy that focuses on process improvement and variation reduction through the application of Six Sigma improvement projects.

In essence, Six Sigma is a business improvement strategy. It seeks to identify, reduce, and eliminate defects from every product, process and transaction. It uses a structured systems approach to problem solving and strongly links initial improvement goal targets to bottom-line results. Six Sigma is a way to achieve Continue reading Why Six Sigma?

ERP (Enterprise Resource Planning) Overview

ERP (Enterprise Resource Planning) Overview covers What is ERP, Brief history of ERP, Why is it necessary, Market Leaders and the future of ERP. What is ERP? Enterprise Resource Planning or ERP is an industry term for integrated, multi-module application software packages that are designed to serve and support multiple business functions. An ERP system can include software for manufacturing, order entry, accounts receivable and payable, general ledger, purchasing, warehousing, transportation and human resources. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. ERP modules may be able to interface with an organizations own software with varying degrees of effort, and, depending on the software, ERP modules may be alterable via the vendors proprietary tools as well as proprietary or standard programming languages.

Brief History of ERP The focus of manufacturing systems in the 1960s was on Inventory control. Most of the software packages then (usually customized) were designed to handle inventory based on traditional inventory concepts. In the 1970s the focus shifted to MRP (Material Requirements Planning) systems that translated the Master Schedule built for the end items into time-phased net requirements for the sub-assemblies, components and raw materials planning and procurement.

In the 1980s the concept of MRP II (Manufacturing Resources Planning) evolved which was an extension of MRP to shop floor and Distribution management activities. In the early 1990s, MRP II was further extended to cover areas like Engineering, Finance, Human Resources, Projects Management etc i.e. the complete gamut of activities within any business enterprise. Hence, the term ERP (Enterprise Resource Planning) was coined.

Why is it Necessary? By becoming the integrated information solution across the entire organization, ERP systems allow companies to better understand their business. With ERP software, companies can standardize business processes and more easily enact best practices. By creating more efficient processes, companies can concentrate their efforts on serving their customers and maximizing profit.

Market Leaders The top five ERP vendors, SAP, Oracle Corporation, Peoplesoft, Inc. (now Oracle Corp.), JD Edwards & Company, and Baan International, account for 64 percent of total ERP market revenue. These vendors continue to play a major role in shaping the landscape of new target markets, with expanded product functionality, and higher penetration rates. SAP dominates the $6.7 billion ERP applications market in Europe with 39% market share. Oracle and PeopleSoft come second and third respectively, followed by SAGE Group and Microsoft Business Solutions.

The Future of ERP Industry analysts expect that every major manufacturing company will buy the software, which ranges in cost — with maintenance and training — from hundreds of thousands of dollars for a small company to millions for a large company. AMR Research of Boston says consolidation among the major players will continue and intensify. ERP vendors are expected to put more effort into e-commerce, CRM and SCM initiatives, with leaders redirecting between 50% and 75% of their R&D budget to these projects.

According to Gartner research group, the rapid evolution of ERP has already lead to a new corporate must-have, ERP II, which is supposed to help businesses gain more competitive edge in the future. The major difference is that ERP II involves collaborative commerce, which enables business partners from multiple companies to exchange information posted on eCommerce exchanges.

In the next tutorial we will talk about popular ERP Products and the Modules and Application related to them.

For more visualization of this article along with the screen shots and more visit with step by step instructions, http://www.exforsys.com/content/category/17/260/342/

Exforsys is a community of developers specializing in C, C++, C#, Java, J2EE, .NET, PeopleSoft, SAP, Siebel, Oracle Apps., Data warehousing, Oracle/SQL Server/DB2 and Testing. Please visit http://www.exforsys.com for more tutorials and for Interview questions http://www.geekinterview.com is an open database.

Managing Project Risks (Part 1): Don’t Be Snared by These 6 Common Traps

Copyright 2005 Adele Sommers

When your enterprise decides to undertake a new endeavor —
whether it’s designing a new training program, planning a
new service, or revamping an existing product — this
endeavor is called a project. It involves people, funding,
resources, schedules, requirements, testing, fine tuning,
and deployment, plus a host of other activities.

You may have seen this phenomenon by now: projects are risk
magnets. Why is that? Continue reading Managing Project Risks (Part 1): Don’t Be Snared by These 6 Common Traps