Video: Microsoft Dynamics CRM and the Current Trend in CRM

Microsoft Dynamics CRM and the Current Trend in CRM

Don Fornes, CEO of our partner Software Advice, sat down with Brad Wilson, General Manager of Microsoft Dynamics CRM, to discuss the state of the CRM software market. Over the next two weeks, we are publishing 7 videos, each centered on one question about the Microsoft offerings.

Brad makes some interesting observations about the Customer Relationship Management software marketplace. Including the fact that customer relationships are what drive the value of a business. He remarks that the drive for multi-channel customer relationships are quickly becoming part of the customer demand for CRM software. He goes on to talk about the four things that are required for a CRM to be successful.

After watching the video, we would be interested in your feedback on what you think. Do you concur with Brad?

This is the second of a series of 7 videos that we will be posting.

Microsoft Dynamics CRM – Video 2

Microsoft Dynamics CRM

Getting More Microsoft Dynamics CRM Information

If you are interested in exploring Microsoft Dynamics CRM for your company, please select one of the two links below:

For information on other CRM or ERP software products, please see our ERP Software Directory for many more vendors.

Microsoft Dynamics CRM

Microsoft Dynamics for Manufacturing – Understanding the Difference Between GP, NAV, SL and AX

In establishing its foothold in the enterprise resource planning (ERP) software market, Microsoft has acquired no less than thirteen companies. Now Microsoft – and their prospects – face the challenge of sorting through the various applications in the Microsoft Dynamics family.

With the recent launch of our ERP software service, we decided to shed some light on the Dynamics product family. For starters, here is a chart that shows the target market for each product. Industries are down the side, business sizes are across the top, products lie in the middle. Click on the image for an expanded view.

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