January 2009 - erpandmore.com

Oracle takes aim at Salesforce with on-demand CRM update

By Chris Kanaracus

January 27, 2009 IDG News Service Oracle on Tuesday stepped up its assault on rival Salesforce with a new version of its on-demand CRM customer relationship management application.

CRM On Demand Release 16s main new attributes include unlimited custom objects, plus a new single-tenant deployment offering and an accompanying disaster recovery option, all of which seem targeted at large enterprises.

via Oracle takes aim at Salesforce with on-demand CRM update.

Meet Your ERP Implementation Goals and Objectives?

Why try to implement your ERP implementation with a phased approach? Why not just install the system and then educate the end-users in how to use it? The reason is that an ERP implementation is a huge undertaking. If done correctly, your company will benefit greatly. If done incorrectly, your company can throw away millions of dollars. Why do we say this?

via Â» Meet Your ERP Implementation Goals and Objectives Free Articles Directory About Business.

Salesforce Connects the Social Web to Customer Service – The Connected Web

Salesforce.com is an innovative leader in the CRM space. A while ago, an enterprising employee of Salesforce created Faceforce, Now renamed as Face Connector for Facebook. Salesforce.com has jumped on this linkage and has expanded it to now include a customer service aspect via the social network.

This article below explains this more:

Salesforce.com Connects the Social Web to Customer Service

By Phil Wainewright on January 15, 2009 4:45 PM 0 0 Vote 0 Votes

Salesforce.com today harnessed the social web (or at least, the segment of it that hangs out on FaceBook) to help corporations improve their customer service.

The Service Cloud, announced today and immediately available for use, brings Salesforce.com's Force.com application platform and its links into FaceBook together with the knowledgebase technology it acquired when it bought customer support vendor Instranet last year.

Businesses these day are increasingly becoming aware that their customers often take a self-help approach to customer service, seeking advice and help from third-party community sites or from the social networks, such as FaceBook, where they keep in touch with their friends online. That can mean that customers are exchanging complaints, compiling wishlists or finding solutions to problems without the company even being aware.

via Salesforce.com Connects the Social Web to Customer Service – The Connected Web.

Survey: More SaaS development in 2009 | Between the Lines | ZDNet

More than half of all developers around the globe will work on Software as a Service (SaaS) apps this year, with a surge expected in the Asia-Pacific region, according to a study released today by Evans Data Corp. North America tops the list now for regions where SaaS implementation is highest, with 30 percent working on it today.