General Customer Relationship Management Information (CRM) Software
Changing consumer attitudes are driving Customer Relationship Management. Fuelled by Internet induced expectations and an even increasing mood of self reliance among customers, companies have to compete in an environment where communication, buying processes, data management, delivery and service are all-important in the battle for longterm, profitable relationships.
Customers now require: …
Changing Consumer Attitudes Drive CRM
by Jeffrey Hahn
I love a challenge. And that is what I got when I was asked to lead a project to put together a CRM. How do you put together a CRM? Given my educational background is in Philosophy, I started thinking, “what is CRM?”, “What is the essence of CRM?”, and “What provoked the need for someone to create CRM?” After going back and reading about CRM, the many failures and few successes, I found whole experience enlightening. One might gather from reading up on CRM that there might be semantics issue, but I believe it goes deeper. Is CRM a business process? Is it a software application? Or is it a goal that you hope to achieve? In each of these three questions would unfold another layer of questioning in order for you (your company) to define what you/they mean by Customer Relationship Management. If it is a goal, how do you know when you have achieved CRM? If it is a business process how to you know you are following CRM? These are questions that a company must address before assembling a team to create a “CRM”. Read the entire post at: CRM to the Rescue: CRM End All Be All?
From ManagingAutomation.com:
One of the most frustrating aspects of today’s IT-dependent manufacturing environment is the challenge of deploying and maintaining enterprise applications ranging from enterprise resource planning (ERP) and supply chain management (SCM) to customer relationship management (CRM) software. A significant proportion of new application deployments fail to achieve their original objectives, and even successful deployments can often cost far more to maintain than expected.
Depending on the complexity of the deployment, enterprise applications can take months or even years to implement, and they can consume the majority of the IT staff’s time just to keep them up and running. And, most major upgrades typically require additional investments in new servers, storage and other IT infrastructure upgrades.
Manufacturers trying to keep pace with escalating competition can no longer afford the extended lag-time of lengthy application deployment cycles. They can also ill-afford the ongoing infrastructure and staff costs to simply maintain their existing applications.
These frustrations have made the manufacturing industry ripe for a new approach to applications called Software-as-a-Service (SaaS). Read More about software as a Service
Nuclear winter is over in the high-tech job market.
Software developers, design and systems engineers, network administrators and others are finding companies with a slew of openings eager to make offers and willing to negotiate better pay and benefits.
Online job postings in Phoenix alone top 3,000 and classified ads proliferate, a huge change from 2001-02, when the information-technology industry went through a cold, brutal shakedown.
“That winter has thawed, and we are definitely into … Tech-worker gap
Microsoft Dynamics CRM 3.0 Has Arrived!!
Microsoft has sped to market their latest CRM offering!
A flash presentation of the CRM tool can be found here.