Video: How does Microsoft Dynamics Marketing Automation and CRM fit together?

Microsoft Dynamics Marketing Automation

Don Fornes, CEO of our partner Software Advice, sat down with Brad Wilson, General Manager of Microsoft Dynamics CRM, to discuss the state of the CRM software market and specifically in this video the Microsoft Dynami. This is the sixth in a series of 7 videos we are publishing, each centered on one question about the Microsoft offerings.

Marketing automation is a hot market right now. Marketo, Eloqua and Pardot are getting a lot of buzz. How important is this market to Microsoft?

Brad discusses the role of Customer Relationship Management and Marketing Automation. He distinguishes where partner products fit into a client’s roll-out planning vs. Microsoft’s marketing component of the Dynamics CRM product. Further he makes an interesting observation about how marketing, sales, and service all fit together, especially within their pricing model. He goes on to discuss when partner products play a part in a customer’s CRM purchase.

After watching the video, we would be interested in your feedback on what you think with regards to Microsoft Dynamics marketing automation strategy. Do you concur with Brad?

Where does Microsoft Dynamics marketing automation fit?

Microsoft Dynamics Marketing Automation

Getting More Microsoft Dynamics CRM Information

If you are interested in exploring Microsoft Dynamics CRM or Microsoft Dynamics Marketing Automation for your company, please select one of the two links below:

For information on other CRM or ERP software products, please see our ERP Software Directory for many more vendors.

Microsoft Dynamics Marketing Automation

ERP Packages Feature Comparison

ERP Packages Feature Comparison

There is an interesting ERP comparison article on ITToolbox. It is however skewed in the applications considered. The author compared Oracle and SAP against Microsoft Great Plains (Dynamics GP). This is an unfair comparison since the more powerful ERP application from Microsoft is Axapta (Dynamics AX). Great Plains plays in a different market space.

Further, one of the compared products is Seibel. The title is ERP packages, yet Seibel is a CRM product. To make this more confusing, the comparison included PeopleSoft Enterprise 8.8 and 8.9 and EnterpriseOne 8.11. EnterpriseOne is the JD Edwards product, but there was no distinction in the article as to which PeopleSoft application was being compared for specific features.

Despite these shortcomings, the article brings up a lot of very good points about the various applications. The seven application criteria mentioned in the article are good items to consider in any larger system implementation. Whether or not they make any difference in the small to midsize business is a question to consider. For example, Web Services may not be really important to a manufacturer who is simply trying to get control of their inventory.

In the ERP market, it is often difficult to compare apples-to-apples, however it still looks as if people are trying to compare apples, oranges, and pears…

Take a read and let us know your thoughts!
ERP Packages Feature Comparison

ERP Packages Feature Comparison